General Description Purpose
The Assistant Director of Stewardship is responsible for the daily management of a comprehensive stewardship program designed to enhance and strengthen the University’s relationships with donors. Implements multiple stewardship processes to ensure that donors receive appropriate touch points across various giving spectrums, with a focus on major gifts. Tracks and evaluates outcomes and the effectiveness of stewardship programs and recognition activities. Coordinates appropriate recognition opportunities, such as donor signage and dedications for naming opportunities in collaboration with events staff. Acts as a liaison with internal Foundation departments to ensure a coordinated approach to gift entry, receipting and acknowledgement. The Assistant Director of Stewardship will identify and resolve complex and confidential issues efficiently and independently while interacting professionally with all levels of the Foundation and University community, and external constituencies.
Main Job Tasks and Responsibilities
- Design, recommend and coordinate donor touch point activities for a broad spectrum of the University’s donors and prospects to promote meaningful involvement and engagement with the institution, with a focus on major gifts.
- Implement and coordinate day-to-day fulfillment of stewardship programs for multiple major gift donor levels including welcome package, specialized donor communications and event strategies; lead project tracking.
- Oversee a highly complex donor acknowledgement letter process for the University’s largest benefactors; proofread letters; ensure that acknowledgement efforts are coordinated across Schools/Colleges; recommend and implement further streamlining and additional opportunities for personalization as appropriate.
- Assist with the development and implementation of specialized donor communications and reporting materials that convey giving impact, including endowment reports and custom stewardship pieces. Creatively apply best practices and new technologies in developing strategies for e-stewardship and other tools to enhance donor communications.
- Other duties as assigned.
- Strong project management skills; ability to develop plans and timelines, and set and monitor progress against goals;
- Excellent written/oral/interpersonal communication skills, including: proofreading, editing and drafting high level correspondence, donor communications, and impact writing projects;
- Strong customer service orientation and the ability to communicate effectively with diverse groups, and build collaborate relationships with internal colleagues and University partners; high degree of sensitivity in dealing with confidential donor information;
- Excellent organizational skills and attention to detail; ability to manage multiple projects simultaneously, work independently, and produce high quality work product under tight deadlines within a fast-paced environment;
- Ability to professionally represent the Foundation to its various audiences: Board members, donors, prospects, alumni, faculty, and University leadership.
Education and Experience Required
- Bachelor’s degree in liberal arts, communication sciences, or related field;
- Minimum of two to three years of advancement experience within an institution of higher education or relevant equivalent experience in other educational setting; the majority of those to have been in the area of donor relations and/or stewardship;
- Proficiency in Microsoft Word and Excel required, with additional experience in relational databases;
- Knowledge and experience in event planning preferred, in particular relating to stewardship events such as dedications, ground breakings, and donor recognition events.